Customer Service Skills Training Courses
In an ever-demanding world, your customer service offering cannot afford to be very good – it has to be exceptional. AchieveGlobal provides solutions to ensure unrivalled service excellence across all aspects of your business.
DEFINE — Business leaders define strategy.
Click on Consulting Services to learn how our consultants can help you design and implement strategic learning solutions.
DIRECT — Senior leaders direct the practices and processes.
Leading for Stellar Service®
Designed for senior managers, this organisational programme helps translate strategy into actual plans, tools and standards, as well as build foundational service concepts from a senior manager's perspective.
Audience: Executives and senior managers
Length: 2-day workshop (not available as modules)
DEVELOP — Managers develop the individuals, processes and systems.
Coaching for Stellar Service®
Taken from a service coach's perspective, this workshop examines empowerment, feedback and performance recognition skills, to help coaches develop the desired behaviours in individuals.
Audience: Service coaches
Length: 2-day workshop or available as individual 4 hour modules covering these specific areas:
Module 1: Reaching for Stellar Service®
Module 2: Developing Others for Stellar Service®
Module 3: Giving Constructive Feedback for Stellar Service®
Module 4: Recognising Others for Stellar Service®
DELIVER — Individuals deliver results through productive behaviours.
Creating Stellar Customer Relations®
This workshop focuses on customer loyalty and retention, even after service failures.
Audience: All employees.
Length: 2-day workshop or available as individual 4 hour modules covering these specific areas:
Module 1: Reaching for Stellar Service®
Module 2: Caring for Customers®
Module 3: Healing Customer Relationships®
Module 4: Dazzling Your Customers®
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Meeting the Challenge of Stellar Service®
Helps individual employees master three important challenges to deliver stellar customer service.
Audience: All employees
Length: 2-day workshop or available as individual modules
Module 1: Guiding Customer Conversations®
Module 2: Serving a World of Customers®
Module 3: Teaming Up for Seamless Service®
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Selling Through Stellar Service®
Give your employees a proven needs satisfaction selling process and skills to help your business save money – includes problem solving, cross-selling and up-selling.
Audience: All employees
Length: 1.5 day sequential workshop perhaps best delivered with time between two modules:
Module 1: Guiding Customer Conversations® Length: 8 hours
Module 2: Expanding Customer Relationships® Length: 4 hours (participants complete the prerequisite Guiding Customer Conversations®)
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